Servicing Your Retirement Plan (457, 401, PST) - Service Options

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plan(s). Voya wants to make it as convenient as possible for you to take advantage of the valuable plan benefit made available to you under the County Plan(s). That means providing you with the service options you want, when you want them. Voya offers participants and employees:

Local Service
Local service support from licensed representatives with a local office at 1200 California St., Suite 108, Redlands, CA. 92374. Please call us at (909) 748-6468 or toll free at (800) 452-5842 to talk with one of our local representatives or schedule an appointment. Investment adviser representative and/or registered representatives of, and securities and investment advisory services offered through Voya Financial Advisors, Inc. (member SIPC). Investment advisory services are only offered through Investment adviser representatives of Voya Financial Advisors.

Toll-free Telephone Access
Our national toll-free telephone line to talk with one of our local representatives or schedule an appointment.

Internet Access
Access your account online from the home page of this site. Through the Internet, you can make:

  • Account inquiries
  • Investment allocation changes
  • Transfers among investment options
  • Investment option performance history
  • Prompt, written confirmation will be sent for all Internet financial transactions.

Service You Can Depend On

  • 24 hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system)
  • Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange, (generally 1 p.m. Pacific Time).
  • Prompt, written confirmation of all phone and Internet transfers and allocation changes. Transactions will be reflected in your account on the following business day.
  • Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, and telebraille or voice telephone.