Servicing Your Retirement Medical Trust Plan - Service Options

Voya works in coordination with Benefit Plan Administrative Services, Inc. (BPAS) and WEX Health, Inc., to provide services for the County's Retirement Medical Trust (RMT) Plan. Below is information on who to contact for services associated with your RMT account.

Access Your Account Online
San Bernardino County 457(b), 401(k), 401(a) or PST Plan account holders have access to their RMT account through Voya’s participant website or the Voya Retire mobile app to view your RMT balance and access the Participant Portal using Single Sign-On (SSO) technology. With SSO, you don’t need to log into the Participant Portal separately. To view your account or to take any action, simply click on the RMT account name associated with your retirement account.

For employees that are not participating in one of the County’s defined contribution plans, you may monitor and manage your RMT Plan account online through our Participant Portal. You may access your account by going to voya.com/ws/myHRA and follow the link to "Access Your Account" on the HRA Participant Portal. From this site, you will have full access to your account, and once separated from service, you will be able to use the balance in your account to reimburse yourself for certain qualified health care expenses.

Voya Financial Health Account Solution Contact Information
You can contact Voya Financial Health Account Solutions at (833) 232-4673 or HASinfo@voya.com. Customer Service Associates are available Monday – Thursday from 5:00 a.m. to 3:00 p.m. PST and Friday from 5:00 a.m. to 2:00 p.m. PT.

Claims Mailing Address
Health Account Solutions
PO Box 1168
Minneapolis, MN 55440

Local Service
Local service support from licensed representatives with a local office at 1030 Nevada Street, Suite 203, Redlands, CA. 92374. Please call us at (909) 748-6468 or toll free at (800) 452-5842 to talk with one of our local representatives or schedule an appointment.