Servicing Your Retirement Medical Trust Plan - Service Options

Voya works in partnership with Genesis Employee Benefits, a TASC Company (Genesis), to provide services for the County's Retirement Medical Trust (RMT) Plan. Below is information on how to contact Genesis via the telephone or internet for services associated with your RMT account.

Toll-free Telephone Access

Genesis provides a national toll free telephone line, (866) 678-8322 which allows you to inquire about your account balance or check on the status of healthcare reimbursement claims after you have separated from service.

Internet Access: http://voyacdn.com/hra/genesis

UPLOAD, FAX, EMAIL OR MAIL forms to:

Local Claims eFax: (952) 460-1480
Genesis Employee Benefits Local Phone: (952) 653-4422

Toll-Free Claims eFax: (866) 450-1480
Toll-Free Phone: (866) 678-8322

Claims Submission Email: Claims@GenesisBenefits.net

General Inquiries: CustomerCare@GenesisBenefits.net

Local Service

Local service support from licensed representatives with a local office at 1030 Nevada Street, Suite 203, Redlands, CA. 92374. Please call us at (909) 748-6468 or toll free at (800) 452-5842 to talk with one of our local representatives or schedule an appointment.

Not FDIC/NCUA/NCUSIF Insured | Not a Deposit of a Bank/Credit Union | May Lose Value | Not Bank/Credit Union Guaranteed | Not Insured by Any Federal Government Agency

Insurance products issued by Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners LLC (member SIPC). Custodial account agreements or trust agreements are provided by Voya Institutional Trust Company. Insurance obligations are the responsibility of each individual company. All companies are members of the Voya® family of companies. Securities may also be distributed through other broker-dealers with which Voya has selling agreements. Product and services may not be available in all states. CN-1214-10893-0117